Microsoft promises better customer service after phishing scam debacle

Microsoft has finally restored the Xbox LIVE account of a customer hit by an overseas phishing scam, the company announced yesterday in a statement.

The customer went to Xbox LIVE Customer Support with the issue a few days ago, and her account was never properly secured. As a result, $300 in charges were made to her PayPal account. Microsoft has now declared that all unauthorized charges the scammers were able to make have been refunded to the customer, and the company assures the public that a review of their customer service procedures is underway.

“The online safety of Xbox Live members remains of the utmost importance, which is why we consistently take measures to protect Xbox Live against ever-changing threats,” said Microsoft in the statement. “However, we are aware that a handful of customers have experienced problems getting their accounts restored once they’ve reported an issue. We are working directly with those customers to restore their accounts as soon as possible and are reviewing our processes to ensure a positive customer support experience.”

The company then continued with its disclosure of the female customer’s account status.

“While we do not ordinarily comment on specific cases, Microsoft can confirm that the account in question has been reinstated to its rightful owner and all unauthorized charges are being refunded in full,” stated the gaming giant.

After the initial reports of unauthorized charges, the internet blew up with speculation of an Xbox LIVE breach of security. Reiterating their claim that the charges are not a result of hacks, Microsoft said¬†“that there has been no breach to the security of our Xbox LIVE service.”

[Kotaku]

 

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Author: Brad Tramel View all posts by

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